Privacy Policy

Our Commitment to Privacy

At Havoc Flarestorm Architecture, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our services or visit our website.

Last Updated: January 2024

Information We Collect

Personal Information

• Name and contact information (phone, email, address)
• Project details and architectural requirements
• Property information and site details
• Communication records and correspondence
• Payment and billing information

Website Information

• IP address and browser information
• Pages visited and time spent on site
• Cookies and similar tracking technologies
• Device and operating system information

How We Use Your Information

Service Delivery

• Provide architectural design and consulting services
• Manage projects and communicate updates
• Process payments and maintain billing records
• Coordinate with contractors and regulatory authorities

Business Operations

• Improve our services and website functionality
• Send project updates and relevant communications
• Comply with legal and regulatory requirements
• Maintain professional licensing and insurance

Information Sharing

We respect your privacy and do not sell your personal information to third parties. We may share your information only in the following circumstances:

Professional Services

• Structural engineers, contractors, and other consultants involved in your project
• Municipal authorities for permit applications and approvals
• Professional advisors (lawyers, accountants, insurers)

Legal Requirements

• When required by Canadian law or regulation
• To protect our rights, property, or safety
• In response to valid legal process or government requests

Data Security

We implement comprehensive security measures to protect your personal information:

• Encrypted data transmission and secure storage systems
• Access controls and employee confidentiality agreements
• Regular security audits and system updates
• Secure backup and disaster recovery procedures
• Professional liability and cyber security insurance

Data Retention

We retain your information for the following periods:

• Project Files: Minimum 10 years after project completion (professional requirement)
• Financial Records: 7 years for tax and accounting purposes
• Marketing Communications: Until you unsubscribe
• Website Data: 2 years for analytics and improvement purposes

Your Rights

Under Canadian privacy legislation, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Withdraw consent for marketing communications
• Request deletion of information (subject to professional retention requirements)
• File complaints with privacy regulatory authorities

Cookies and Tracking

Our website uses cookies to enhance your experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through:

• Email notification to active clients
• Website banner announcements
• Updated policy posting date